Q: Why do you not list all of the carriage driving items in you online shop
A: Many items we sell are made to a custom size or colour and with many other
different options including items like carriages with a high value.
A: An online shop is not well suited to these widely varying options
A: We are very conscious of the well being of you and your horse or pony etc., and this in many instances is achieved with personnel contact and advice, and this in many instances is achieved with personnel contact and advice
Q: Will you ship World Wide including carriages
A: Yes we do, please contact us by email or telephone and we will give you a
quote
Q: I am worried about entering my credit cart details and buying over the
internet or phone
A: We use a professional secure online credit cart merchant and shopping
cart.
A: No credit card information is stored or seen by pony and carriage ltd when you purchase from our online shop
A: You are welcome to contact us by telephone so we can give you more in depth answers
Q: I am not sure about the item specifications , sizing colours etc.
A: We make every effort to accurately describe in brief detail and in plain
English items within our online shop, if you are at all unsure please do contact
us before purchase
A: We would much rather give you additional help and advice enabling you to purchase and be totally happy with the item you receive.
A: With in our website you will find additional generalized videos and large pictures
Q: What happens if I have purchased the wrong size or incorrect item
A: Firstly we would encourage you to both read the item descriptions
thoroughly and make use of the additional sizing information : pictures , videos
etc to help prevent this happening.
A: Mistakes do happen! both on our side the seller and you the customer, the first thing to do is contact us by telephone or email letting us know what the problem is, our contact details are located on the contact us page of the website, we take
A: Our Company **Pony and Carriage Ltd** take great pride in its worldwide reputation of giving outstanding customer services, and the sale of quality items to the Carriage Driving Community.
We give a 14 day national and international returns policy on any of our items.
Q: When will you dispatch my item and are their any exceptions
A:Items purchased from our online shop will general be dispatched within 1
working day of payment for the order
A:Item details will generally say if their is an exception some harnesses for example may at times require ordering to suit customer specifications
A:We will always try and contact you should there be a stock error or excessive delay
